The Payroll Specialist enables the delivery of payroll tax services to Red Lobster employees and third parties by ensuring the accuracy of data and information in the areas of payroll tip payments and funding, pay cards, payroll record changes, payroll tip balancing and reconciliation and garnishments. This reduces the occurrence of payroll issues that represent financial risk to Red Lobster.
Working with our third-party vendor, this position reviews payroll tip information, identifies issues, and ensures our third-party vendor is properly issuing tip payments on pay cards to our employees. This position also processes garnishments, coordinates with our Third-party vendor to ensure accuracy of garnishment record changes and works with legal team for resolution of garnishment situations.
The Payroll Specialist will be responsible for daily, weekly and monthly payroll tip activity including balancing, funding, reconciling, accounting entries and accruals. The Payroll Specialist provides support to internal customers and works with third party vendors on payroll, tip and garnishment issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Tips and Paycards:
- Works with internal teams and third-party vendor to ensure tip pay cards are loaded timely and accurately
- Understands credit card and tip share tips programs
- Research tip files and no poll tip differences and process solutions
- Balances daily/weekly Payroll tip data between our Peoplesoft system, ADP and Treasury
- Reviews and analyzes funding levels for tip payments to ensure funding balance is adequate for daily pay card tip payments working with Treasury department
- Research employee tips on pay cards differences and communicate with employees
- Reviews, initiates, and creates journal entries associated with Tip reporting
- Uses newly developed reporting to reconcile PS, ADP and GL for tip reporting enhancing as required
- Prepares General Ledger account reconciliations on a monthly basis – researches all outstanding items and creates related journal entries
- Prepare tip accrual entry as needed monthly
- Reviews and tests requirements for PeopleSoft Tax Updates and Upgrades as required
- Ensures accuracy of all payroll tip data; internally and with third-party vendor (ADP)
- Responds to internal and external tip inquiries by third Party
Garnishments:
- Serves as a liaison to ADP for garnishment processing (e.g. notices or inquiries); coordinates the incoming and outgoing flow of garnishment orders and other related documentation with ADP and any State agencies to update employee records accurately and timely;
- Completes Payroll audit reporting to ensure payroll record changes are valid and accurate;
- Records garnishment changes to employees, refunds overpayments, processes urgent interrogatories and other garnishment activities as required;
Payroll:
- Prepares net pay and tax funding for On-Cycle and Off-Cycle payrolls to allow Treasury to release funds to our third-party vendor timely
- Serves as a backup in answering high-volume calls and emails to Payroll Support Center courteously, making needed changes, and input requests into a call tracking system.
- Provides exceptional customer service to our internal customers
- Ad hoc analysis as required
- Identifies issues and recommends actions related to payroll processes; escalates issues as necessary
- Keeps payroll and personnel information strictly confidential
REQUIRED QUALIFICATIONS, EXPERIENCE, SKILLS
- 2-5 years of relevant payroll experience
- Strong accounting and Excel skills
- Understanding of the payroll process
- Ability to use PeopleSoft and ADP – Smart Compliance tools
OTHER KEY QUALIFICATIONS:
- Self-starter requiring minimal supervision
- Strong organizational and time management skills to prioritize a high-volume workload
- Ability to work well under pressure and meet deadlines in a fast-paced environment
- Team player works well within team environment, responsive to team goals and objectives
- Exhibits sense of urgency, understands importance of payment, accounting, and tax deadlines
- Excellent attendance record
- Helpful attitude demonstrates teamwork
- Strong communication skills, both oral and written
EDUCATION/CERTIFICATION
- BA/BS degree (Finance, Accounting, Human Resources) preferred;
- Payroll Certification (FPC or CPP) pref
