Summary
The Red Lobster Payroll Specialist, Processing provides support to all Red Lobster employees by responding to their questions and concerns by resolving issues. This position requires a high degree of accuracy and diligent use of data management within internal information systems while assisting with in-house payroll processing. The Payroll Specialist also supports final pay processes, updates records, and answers questions from internal customers (e.g., employees, and leaders).
Essential Duties and Responsibilities
- Answer high-volume calls and emails to Payroll Support Center courteously, make needed changes, and input requests into a call tracking system.
- Use information systems and processes to assist in producing accurate weekly payroll payments for Corporate and Operations employees in the United States and Canada.
- With guidance, ensure that payments follow applicable federal, state, and local legal requirements related to payroll (e.g., tax regulations, wage, and hour laws).
- Process special payments and nonstandard payments to employees, including final pays, ensuring that taxes, deductions, and overrides are calculated and withheld accurately; may pay termination penalties in applicable states, as required.
- Minimize risk to Red Lobster by advising Operations Leaders on pay processes (e.g., final pays) by applying federal, state, and local laws and regulations.
- Provide exceptional customer service by responding to customers’ questions and concerns.
- Process payroll reporting and analyze data in information systems to identify problems/issues and escalate, as needed.
- Increase familiarity with Red Lobster payroll processes and procedures in the United States and Canada.
- Serve as a backup to other members of the team.
- Keep payroll and personnel information strictly confidential.
- Complete additional tasks, as assigned.
Required Qualifications Experience, Skills
- Candidates should have 2 or more years of experience as a Payroll Coordinator, Sr. Payroll Coordinator, or other, equivalent role.
- Phone and email customer service experience.
- Payroll processing experience (adding hours, calculating retro payments) with an understanding of Payroll concepts and procedures (e.g., calculation of gross to net).
- Ability and willingness to work with a sense of urgency in a high-pressure, fast-paced environment, to complete tasks on tight deadlines.
- Excellent written and verbal communication skills with the ability to communicate to all levels, clearly and concisely, in a team environment.
- Ability and comfort with using various computer programs and resources:
- Basic to Intermediate Microsoft Office (and other software) skills, particularly Microsoft Excel, Microsoft Outlook, and Adobe Acrobat.
- Use of websites and internet-based resources.
Other Key Qualifications
- Experience with PeopleSoft and ADP SmartCompliance is preferred.
- Detail-oriented and the ability to perform all work in an accurate and timely manner.
- Ability to stay current with work procedures, new software, and software updates.
- Ability to prioritize tasks and ask for assistance when needed.
- Ability to take initiative and take ownership of work performed.
- Excellent organization and time management skills.
- Diligent and reliable worker who cares about the work they do.
- An eagerness to learn with a positive attitude.
Supervisory and Leadership
- This position is an individual contributor and has no direct reports.
Education/Certification
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
- Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification is preferred.
