Summary / Overall Purpose
The Systems Engineer will be responsible for designing and developing workload automations, job scheduling, and/or applications to meet the user needs and business requirements. As well as work with internal and external resources to develop system solutions. The Systems Engineer will provide production support to Red Lobster IT and Business Teams to support automation initiatives as well as issue resolution on existing automations and job scheduling.
Essential/Primary Duties, Functions, and Responsibilities
- Design and develop automation programs and/or applications as needed to meet user needs and business requirements.
- Provide production support to Red Lobster IT and Business teams to support automation and job scheduling activities. Troubleshoot problems to determine root cause and correct as required.
- Recommends decisions on more complex issues to Manager. Works with Manager to prioritizes resource allocation when multiple, more complex projects assigned.
- Analyze information requests and discuss with user to assemble all elements required to produce the requested information.
- Code, test and implement programs or workflows using appropriate programming language, such as JAMS, Unix Shell or PowerShell utilizing appropriate database engines such as SQL Server.
- Maintain current documentation on all programs, systems, and procedures.
- Maintain and modify existing programs and applications as required in JAMS.
- Provide guidance and expertise to developers with less experience in JAMS.
- Provide technical assistance and advice to end user community.
- Analyze and define business requirements, participate in selection, and implement new functionality, applications and modules within JAMS and other automation tools. Adhere to Red Lobster SDLC and technology architecture requirements.
- Proactively identify and communicate potential problems and issues to project team members/leaders.
- Proactively identify alternatives and recommend/implement solutions as appropriate.
- Ensure accurate project status and work estimates (ETCs) are always reported /communicated to project leaders/managers in a timely fashion.
Consistently enhance skills and job knowledge by researching new internet/intranet technologies and software products and trends; reading professional publications; maintaining personal networks; participating in professional organizations.
Job Requirements (Skills & Experience)
REQUIRED TECHNICAL SKILLS:
- Minimum 5 years of experience implementing, configuring and supporting workload automations.
- Proficient with Power Shell
- UNIX Shell Scripting
- Familiar with Oracle and SQL Databases
- Proficient with MS Office Suite
- API Integrations using platforms like MuleSoft
- Network and server architecture and domain
- Demonstrated competency in designing, programming, and testing complex applications or components
- Demonstrated competency in accurately identifying the scope of work and preparing thorough, detailed schedules that accurately estimates all milestones
- Experience with the following development skills and technology:
- .NET / C# - Current and previous versions
- Microsoft Azure – Azure Cloud Implementation, Monitoring, Security and Maintenance
- Microsoft Azure DevOps – Automation tools for developing digital pipelines (CI/CD pipelines)
- Web Services - Web API – REST
- Web Service Security – Certificate Authentication and OAuth2
- JSON and/or XML
Education and Experience:
- Bachelor’s Degree in Computer Science or related field
Preferred Knowledge, Skills, and Abilities:
- Solid communication and proven success working closely with functional end users to gather requirements and finalize solutions
- Demonstrated ability to effectively manage multiple tasks at a given time
- Knowledge of restaurant or other retail businesses
- Knowledge of RPA tools such as UiPath, Microsoft Power Automate
- Knowledge of software platforms like Oracle Financials, PeopleSoft, BI, Custom Web Applications
REQUIRED COMPETENCIES
- Achieves Results: Reflects a drive to achieve and outperform, continuously looking for improvements, and accepts responsibility for actions and results
- Builds and Shares Knowledge: Develops and shares subject matter expertise/reusable assets that can be readily applied to new tasks
- Communication Skills: Exhibits excellent oral and written communication skills
- Critical Thinking: Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions
- Develops Self: Understands own strengths and development needs, learns from experience, and owns personal development
- Knows the Business: Understands how the business works and can identify sources of value, efficiency, and effectiveness
- Manages and Executes Projects: Manages all aspects of engagement/project to ensure outcomes and timing are met
- Manages Quality and Risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
- Problem Solving: Identifies and solves problems using data collection methods, analysis, experience, and judgment
- Teams with Others: Creates an environment that values individual perspectives while driving towards common goals; assists teammates as necessary
Work Environment and Physical Demands:
- Ability to stand, bend, stoop, sit, walk, twist, and turn.
- Ability to lift up to 25 pounds occasionally.
- Ability to use a computer keyboard and calculator.
